YOU'VE FOUND AN AMAZING ITEM AND YOU'D LIKE TO BUY IT: WHAT NOW?
You can ship your order to a personal or work address, wherever it is easiest for you to receive it.
You will simply need to enter the delivery details at checkout, or you can use one of your saved addresses if you are a registered customer.
On second step of the checkout process you select your payment method. The total amount and the currency that you see during checkout corresponds exactly to what you will be charged. There will be no extra taxes, handling or shipping fees at delivery.
We will give you the chance to review the details of your order before confirming payment, so that we’re sure you’re 100% happy with your selection and have provided all necessary details.
You can find more information on the available payment methods under Payment.
Promo Codes are personal codes issued on special occasions that enable you to take advantage of exclusive discounts on services and products offered by our Online Store. You will find the "Promo Code" space in your Shopping Bag - if you have an active code, enter it and click apply to see your new total.
SENDING A GIFT
You will find the “Buying a Gift?” option before the delivery address. You will be asked to enter your own details for billing purposes and the receiver’s details for shipment. You can also add a personal message if you're having the gift shipped directly to the receiver.
There will be no indication of the products' price or of the order total. The order invoice will be sent to you by e-mail.
AFTER COMPLETING YOUR ORDER
You can review all details of your order in the confirmation page, right before you complete your purchase.
After completing your order, you will immediately receive your Order Number, that you can use to check the status of your purchase or as reference if you need to contact us. We will also send you the recap of your order details by email.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.
From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.
From 9 am to 8 pm, Monday to Saturday.